After switching off and on each printer the problem cleared itself and any queued jobs resumed. Our domain controller was showing an 'Offline' status for the majority of our P2055DN printers and I couldn't ping any of them. We've just installed 25 of these printers across our sites and after 5 days running we've had our first experience of this problem.

This as now been ongoing for over 4 months and 3 of the printers havent seen the outside of there packaging yet as we see no point in installing them until the fault is fixed.Ĭurrently we are stuck in Indian call center hell and cant seem to get hold of anybody that can actually do anythign to assist with this issue. (84 Err ID31).įollowing much chasing and a great deal of phone calls to HP we have had 6 new formater boards and 3 printers replaced only to be left with the same original fault. this again didnt fix the error only gave us a new one to deal with ontop of the original. and is deffo hardware related as even the latest revision of the formater boards have the same issue.įollowing our first call with HP we recived a new firmware update dated 30/4/09. What we can confirm is that this issue is NOT firmware related.

(static DHCP reservation) we tried messing about with the settings options but no result from that. This problem showed up very quickly following install. We currently have 6 of these printers onsite and know that 3 of the devices do suffer from this issue.Ī total of 6 printers were ordered 4 from one supplier and 2 from another. This thread has made very intresting reading.

Hp laserjet p2055dn printer error codes